Stopping automated emails to deleted leads

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John Hibbert
John Hibbert Member Posts: 1
edited June 4 in Workflow Automation #1

Good day

How do I make sure that Leads that have been cancelled / deleted and or moved to another deal stage do not receive the automated emails? I have deleted leads, however, the leads contact person keep receiving the automated emails?

Please advise?

Regards

John

Answers

  • Reeve Lui
    Reeve Lui Member Posts: 48
    First Answer 5 Likes Name Dropper First Comment
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    Hey John, it is possible that your automation sends to these contacts from the time it entered a stage. Regardless of the stage, it seem to be focused on sending an email to such contacts.

    I guess you need to edit your email Automation to only send emails when the contacts are related to a Lead / Deal in certain stage.