Stopping automated emails to deleted leads

John Hibbert
John Hibbert Member Posts: 1 VERIFIED MEMBER
edited June 4 in Workflow Automation #1

Good day

How do I make sure that Leads that have been cancelled / deleted and or moved to another deal stage do not receive the automated emails? I have deleted leads, however, the leads contact person keep receiving the automated emails?

Please advise?

Regards

John

Tagged:

Answers

  • Reeve Lui
    Reeve Lui Member Posts: 53 VERIFIED MEMBER
    10 Comments First Answer 5 Likes Name Dropper
    #2

    Hey John, it is possible that your automation sends to these contacts from the time it entered a stage. Regardless of the stage, it seem to be focused on sending an email to such contacts.

    I guess you need to edit your email Automation to only send emails when the contacts are related to a Lead / Deal in certain stage.

Categories