Couldn't connect the email account

System Admin Posts: 7
5 Up Votes Name Dropper First Comment Photogenic
edited June 14 in Sales CRM #1

This discussion was created from comments split from:

How to activate email connection?



  • Mark Raynard
    Mark Raynard Member Posts: 1
    First Comment

    I am trying to connect my email to Pipedrive so that I can email the client but giving me this error

  • Reeve Lui
    Reeve Lui Member Posts: 53
    First Answer 5 Likes Name Dropper First Comment

    @Mark Raynard

    Hey Mark, it seems that you have entered a wrong email information.

    It could also be your IMAP credentials which is wrong. You can check your IMAP details again and re-enter them.
    I checked your MX record and it seem you are hosting your email in your CPanel, so you just need to get your IMAP details and key in correctly.