Couldn't connect the email account

System
System Admin Posts: 8 VERIFIED MEMBER
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edited June 14 in Sales CRM #1

This discussion was created from comments split from:

How to activate email connection?

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  • Mark Raynard
    Mark Raynard Member Posts: 1 VERIFIED MEMBER
    First Comment
    #2
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    I am trying to connect my email to Pipedrive so that I can email the client but giving me this error

  • Reeve Lui
    Reeve Lui Member Posts: 55 VERIFIED MEMBER
    10 Comments First Anniversary First Answer 5 Likes
    #3

    @Mark Raynard

    Hey Mark, it seems that you have entered a wrong email information.

    It could also be your IMAP credentials which is wrong. You can check your IMAP details again and re-enter them.
    I checked your MX record and it seem you are hosting your email in your CPanel, so you just need to get your IMAP details and key in correctly.

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