Sender name in email

Petr Bíba
Petr Bíba Member Posts: 8 PIPEDRIVE TEAM
First Anniversary First Comment Photogenic
edited July 2022 in Sales CRM #1

Hi, when I send an email from PD so the other party sees in the recipient only "biba". I assume by mail: biba@*.com. Where can I set the full name? When I send mail directly from the Mail app on a Macbook, the other party sees my full name. Picture from gmail and Mail app (mac ox).  I have the same settings for my email provider, my full name. Thank you for help.

image
image
5e7203c80148f019bd1ac2a7_18318.png
5e7202624a8c2b6b27890b93_83494.png

Answers

  • Amit Sarda (AmitSarda.xyz)
    Amit Sarda (AmitSarda.xyz) Member Posts: 1,483 CONSULTANT
    First Answer 5 Insightfuls 5 Up Votes First Anniversary
    edited April 2022 #2

    Check your account settings to ensure your first name and last name are updated in your Pipedrive profile.

  • Mike van der Valk
    Mike van der Valk Pipedrive Team Posts: 3,091 PIPEDRIVE TEAM
    First Anniversary 5 Insightfuls 5 Likes 5 LOLs
    edited April 2022 #3

    @Petr Bíba you can also ask support to make sure your sender name is set properly, they can do this in the back-end of your account. Just click on the ?-icon in the top right in Pipedrive and start a chat with them.