Email sent opened by yourself counted as viewed by them.

Cruz Ibarra
Cruz Ibarra Posts: 1

Did anyone notice that if you open the email you sent to a prospect, pipedrive will count it as you opening it. Or is it just me?

0
0 votes

· Last Updated -

Comments

  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited July 2020 #2

    Hi @Cruz Ibarra , thank you for your feedback!

    This is indeed a known situation: the tracking pixel can become unintentionally triggered by the opening of the tracked email through the Sent folder of your email client (Gmail, Outlook, etc). 

    To avoid triggering a false open alert, we suggest staying within Pipedrive for the purposes of the sending and opening of your tracked emails. 

    Be aware that opening up the email from the Sent folder of your email client will also trigger that tracking pixel.