Is email tracking working as expected ?

Alisha
Alisha Member Posts: 11 VERIFIED MEMBER
First Comment Photogenic
in Sales CRM #1

Hi All,

I just came across few clients, complaining they haven't received the email, though I have received the email tracker notification that email is viewed.

Is it working as expected or is there any issue ?

Thank you so much.

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Best Answer

  • Leonardo Zimmermann
    Leonardo Zimmermann Pipedrive Team Posts: 157 PIPEDRIVE TEAM
    Third Anniversary 100 Comments 5 Answers 5 Likes
    #2 Answer ✓

    Hey, @Alisha!

    Email Sync and email tracker should be working as expected.

    In cases like this, many variables can be involved, as we might not be speaking of errors on our side but potentially on your client's provider.

    If you see this happening again, please reach out to our Support Team so that you can share further information and we can investigate further.

    Thank you.

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