Wait for condition - Time increase

EllisonHolt
EllisonHolt Member Posts: 8 VERIFIED MEMBER
5 Up Votes Photogenic Name Dropper First Comment
edited August 2024 in Ideas and Product Feedback #1

In our process we use wait for conditions so our process can work to suit our business needs. We have an issue with the time limits on these as 5 working days sometimes isn't long enough and our automations stop working. If these time limits can be increased longer than 5 days that would be amazing! Thanks.

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  • Aneta Woźniak
    Aneta Woźniak Member Posts: 2 VERIFIED MEMBER
    Third Anniversary First Comment
    #2

    Yes, 7 days is definitely not enough, I second that request!

  • EllisonHolt
    EllisonHolt Member Posts: 8 VERIFIED MEMBER
    5 Up Votes Photogenic Name Dropper First Comment
    edited October 2024 #3

    Hi all, I think i would be a massive help for me and many others if the 'wait for condition' feature lasted longer than 7 days. When dealing with customers a process may take longer than 7 days which means the wait for condition expires and they automation is useless.

    image-84f94a99bda15-e621.png

    For example, if i have sent a document for the customer to sign and i have an automation set up to react when it is signed, the longest it can wait for is 7 days… what if the customer goes on holiday or is out off the office for longer than 7 days or many other reasons that might cause this… i feel i spend a lot of my time resetting my deals after 7 days because its too short.

    I hope that something can be done about this because its annoying to deal with. Thanks!😀

  • EllisonHolt
    EllisonHolt Member Posts: 8 VERIFIED MEMBER
    5 Up Votes Photogenic Name Dropper First Comment
    edited October 2024 #4

    Hi all, I think i would be a massive help for me and many others if the 'wait for condition' feature lasted longer than 7 days. When dealing with customers a process may take longer than 7 days which means the wait for condition expires and they automation is useless.
    For example, if i have sent a document for the customer to sign and i have an automation set up to react when it is signed, the longest it can wait for is 7 days… what if the customer goes on holiday or is out off the office for longer than 7 days or many other reasons that might cause this… i feel i spend a lot of my time resetting my deals after 7 days because its too short.

    I hope that something can be done about this because its annoying to deal with. Thanks!😀

  • wonders
    wonders Member Posts: 65 VERIFIED MEMBER
    25 Likes 10 Comments First Answer 5 Up Votes
    edited October 2024 #5

    The limit for a wait for condition needs to be increased from 7 days. This is farrrrrr too low of a limit. Especially with no ability to detect if a timeout occurs in any type of split paths. This is just crazy. C'mon guys, I know you can do so much better than this! :)

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,421 COMMUNITY MANAGER
    1000 Comments Fourth Anniversary 250 Likes 25 Answers
    edited February 25 #6

    Hi @wonders thank you for the feedback which has been passed on to our developers. There is presently a time limit of seven days per step though you can have more than one "wait for condition" on the same automation.

  • EllisonHolt
    EllisonHolt Member Posts: 8 VERIFIED MEMBER
    5 Up Votes Photogenic Name Dropper First Comment
    edited January 2 #7

    Hi all, I think i would be a massive help for me and many others if the 'wait for condition' feature lasted longer than 7 days. When dealing with customers a process may take longer than 7 days which means the wait for condition expires and they automation is useless.

    image-84f94a99bda15-e621.png

    For example, if i have sent a document for the customer to sign and i have an automation set up to react when it is signed, the longest it can wait for is 7 days… what if the customer goes on holiday or is out off the office for longer than 7 days or many other reasons that might cause this… i feel i spend a lot of my time resetting my deals after 7 days because its too short.

    I hope that something can be done about this because its annoying to deal with. Thanks!😀

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