Archiving sync with Office 365

Bart Vermeir
Bart Vermeir Member Posts: 10 VERIFIED MEMBER
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edited October 8 in Ideas and Product Feedback #1

Finally, also archiving is now synced in Office 365. However when archiving the archived email is placed in a "random" folder in my Office 365 archive. No idea why that folder is selected. When I rename that folder the new archived mail is saved in another folder.

Does anybody has the same issue and a solution for it.

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  • Duarte Leitão
    Duarte Leitão Admin Posts: 5 VERIFIED MEMBER
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    #2

    Hi Bart!

    Thank you for reaching out about this situation.
    After checking internally, this is an issue that our developers are already aware and investigating.

    If you want, you can also reach out to our Support Team, so they report your account as also being affected and keep you posted on any developments.

    Thank you!

  • Bart Vermeir
    Bart Vermeir Member Posts: 10 VERIFIED MEMBER
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    #3

    The ticket is already open for a long time without any update.

    I can't imagine that I'm the only person suffering with this issue.

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,320 COMMUNITY MANAGER
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    #4

    Hi @Bart Vermeir the task for this has been raised with our developers, who are aware of this case. Other tasks are being given higher priority for the short term so at the moment, there is no estimate. I have converted your question to a feedback post so other users who might be in the same situation can also comment and upvote.

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