QUESTION* EMAILS

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Chris Wallace
Chris Wallace Member Posts: 8
Photogenic First Anniversary
edited July 2022 in Sales CRM #1

I have been using the bcc to tie emails out customers to specific deals but, if they don't respond all then I don't get their responses in the notes of the deal.

any suggestions?

CW

Comments

  • Mike van der Valk
    Mike van der Valk Pipedrive Team Posts: 3,072 PIPEDRIVE TEAM
    First Anniversary 5 Likes 5 LOLs First Answer
    edited April 2022 #2
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    @Chris Wallace sorry but I'm not following you a 100%

    When they don't reply you'd like a note added to the deal that they didn't reply? So you'd like to be notified if there's no response?

  • Chris Wallace
    Chris Wallace Member Posts: 8
    Photogenic First Anniversary
    edited April 2022 #3
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    Mike thank you for responding: Let me try to explain a little better:

    I am sending emails to people with a open deal and I am using the bcc feature to show that email in that specific deals' notes.

    but, when the customer replies back it does not show up in the notes.

    is there a way to get that reply into the notes without having to copy and paste which is our current method?

  • Brian Meyer
    Brian Meyer Member Posts: 1
    edited June 2020 #4
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    I have the same question as Chris?  Thank you Chris.