Super-User Authority to Unlink Emails

DON
DON Member Posts: 4 VERIFIED MEMBER
First Anniversary 5 Up Votes First Comment

We are continuing to have problems with emails getting linked to the wrong Deals, which is hugely affecting our work.

I understand all of the rules of how this happens, and I am also aware of how to Unlink them.

However, the big issue that we have is that only the Sender/Receiver has the authority to Unlink the emails.

As there are often 10 to 12 persons c.c.’d on emails is takes a very long time to track down exactly who can unlink the email.

What would really help is if it was possible for an assigned Super User/Administrator to have the ability to Unlink any emails that we come across that are incorrectly linked.

Even if this meant getting the approval/authority from colleague to do this with their emails.

I flagged this issue over a year ago.

Is there any possibility of getting this resolved??

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