Problems synchronising contacts with a shared mailbox (office 365)

Akritas
Akritas Member Posts: 4 VERIFIED MEMBER
First Comment
edited October 2024 in Apps and Integrations #1

Dear Community,

I have recently changed my company email info@…. from a personal email to a shared mailbox.

Now of course the connection with the pipedrive contacts are lost and it seems I cant connect it back. Is there any way to solve this ?

best regards,

Akritas

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Answers

  • Tony Xavier
    Tony Xavier Pipedrive Team Posts: 204 PIPEDRIVE TEAM
    25 Answers 100 Comments 25 Likes Second Anniversary
    #2

    Hello Akritas,

    If the new info@ email is part of a shared mailbox, I am afraid you will not be able to connect that mailbox to Pipedrive using the email sync feature. But if it is not a shared mailbox and if you are having issues with connecting to email sync, kindly contact our support team from your account so we can check this further.

  • Akritas
    Akritas Member Posts: 4 VERIFIED MEMBER
    First Comment
    #3

    Hi Tony,

    I see. I switched the shared email account to a normal then, so that contact sync is working again

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