Problems synchronising contacts with a shared mailbox (office 365)
Akritas
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Dear Community,
I have recently changed my company email info@…. from a personal email to a shared mailbox.
Now of course the connection with the pipedrive contacts are lost and it seems I cant connect it back. Is there any way to solve this ?
best regards,
Akritas
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Answers
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Hello Akritas,
If the new info@ email is part of a shared mailbox, I am afraid you will not be able to connect that mailbox to Pipedrive using the email sync feature. But if it is not a shared mailbox and if you are having issues with connecting to email sync, kindly contact our support team from your account so we can check this further.
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