Reporting for MS Teams Video Calls

Ross Easterbrook

I am working to bring all of my sales team stats into a single dashboard in Pipedrive. I am looking at RingCentral or 8x8 for the phone system as they both have a good integration with Pipedrive (feedback very welcome) and we use MS Teams for video calls with customers/prospects.

Two questions:

1. Can the MS Teams call duration/time be recorded against the customer's contact record?
2. Can I show this in a report on the dashboard?

This would give a more rounded sales report showing the total call duration/volume for a combined Teams/Phone setup in the dashboard.

Is any of this possible?

Thanks,

Ross

Amit Sarda (AmitSarda.xyz)

If you're looking at 3rd party solutions, I would suggest exploring the following solutions as they have built-in dashboard capabilities too.

Some solutions you can try are:

• KrispCall ([AFFKCALLS20%] 20% OFF LIFETIME): Unify international calling and SMS messaging in a single, user-friendly cloud-based phone system for streamlined global business communication.
• JustCall: Streamline your sales and support communications with a cloud-based phone system and SMS solution that automates tasks and provides actionable insights.
• Aircall: Empower your teams with a cloud-based call center that seamlessly integrates with CRM and helpdesk software, enhancing customer experiences in minutes.
• Aloware: Reimagine customer engagement and close more deals with the leading cloud-based contact center software that seamlessly integrates with your CRM.
• OpenPhone (10% off your first 3 months): Streamline your business communications with a user-friendly app that integrates calls, texts, and contacts for seamless work from anywhere.
• CloudTalk: Empower your business with AI-driven call center software that seamlessly integrates with your favorite tools and offers global reach through numerous national phone numbers.

Ross Easterbrook

Thanks for that. Any thoughts on the MS Teams reporting side of things?