deal specific BCC is no longer capturing emails

Terry Coley
Terry Coley Member Posts: 4 NEW MEMBER
First Comment
edited October 16 in Apps and Integrations #1

At some point in the recent past, copying the deal specific BCC address has stopped updating the deal. How can this problem be diagnosed and fixed?

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Answers

  • Tony Xavier
    Tony Xavier Pipedrive Team Posts: 156 PIPEDRIVE TEAM
    100 Comments 25 Likes 5 Answers Second Anniversary
    #2

    Hello @Terry Coley,

    We are sorry to hear about the issue you are experiencing with Smart BCC. Generally, these emails fail to receive when they are forwarded from unverified email addresses. But to properly investigate the issue, could be able to contact our support team directly with some examples?

  • tarue
    tarue Member Posts: 2 NEW MEMBER
    First Comment Name Dropper
    #3

    @Terry Coley did you get an answer from support? We are experiencing the same problem.

  • Terry Coley
    Terry Coley Member Posts: 4 NEW MEMBER
    First Comment
    #4

    A Pipedrive representative said, "Generally, these emails fail to receive when they are forwarded from unverified email addresses." And, "…contact our support team directly…".

    1. We do not know what a verified email address is or how to create one, and
    2. We do not know how to contact their support team (otherwise we would not have posted to the community).

  • Leonardo Zimmermann
    Leonardo Zimmermann Pipedrive Team Posts: 158 PIPEDRIVE TEAM
    Third Anniversary 100 Comments 5 Answers 5 Likes
    #5

    Hey, @Terry Coley and @tarue!

    When using Smart BCC, we always need to validate the email address associated with the message we want to link with our Pipedrive account - and this is what Tony previously referred to as "verified emails address". You can read more about this here.

    Our Support Team can be contacted by following these steps - which we suggest you to do in case this continues happening after emails are verified correctly.

    Thank you.

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