deal specific BCC is no longer capturing emails

Terry Coley
Terry Coley Member Posts: 2 NEW MEMBER
edited October 16 in Apps and Integrations #1

At some point in the recent past, copying the deal specific BCC address has stopped updating the deal. How can this problem be diagnosed and fixed?

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  • Tony Xavier
    Tony Xavier Pipedrive Team Posts: 130 PIPEDRIVE TEAM
    100 Comments 5 Answers Second Anniversary 5 Likes
    #2

    Hello @Terry Coley,

    We are sorry to hear about the issue you are experiencing with Smart BCC. Generally, these emails fail to receive when they are forwarded from unverified email addresses. But to properly investigate the issue, could be able to contact our support team directly with some examples?

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