Get Notified When One of Your Email Automations Fails

Taylor Vander Well
Taylor Vander Well Member Posts: 2 VERIFIED MEMBER
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edited November 4 in Ideas and Product Feedback #1

Unless I am mistaken, there doesn't seem to be a way to set up an alert or notification for when an email automation fails. We rely on this email automation sequence to onboard our new clients and it would be helpful if we were notified if any of these emails fails to send!

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  • Sophie
    Sophie Pipedrive Team Posts: 203 PIPEDRIVE TEAM
    Third Anniversary 100 Comments 5 Answers 5 Likes
    #2

    Hi @Taylor Vander Well,

    Thanks so much for submitting this feedback. At this time, it is not possible to turn on an alert when an automation fails but our team is already considering this improvement and I have made sure this feedback was also submitted internally! 😁

  • devGuru411
    devGuru411 Member Posts: 6 VERIFIED MEMBER
    First Comment
    #3

    Same here … the automations are a "decent start" but they leave a lot to be desired …

    We recently had a problem because Pipedrive changed how the Slack integration works.Instead of being notified about this, we only found it because I was doing some updates and saw that one of our users' automations were failing. When I reached out to support, they didn't even have an easy way to troubleshoot, let alone "restart" the automation where it had failed. This is BASIC DEVELOPMENT 101!!

    I was told "The automation is triggered by an update on Deals. You need to go to those Deals and perform that update" … so essentially i have to "fake it out" to start it over - again stupid - have you guys never written software?

    Proper software design should:

    a) alert people when these automations fail, b) give an easy way to troubleshoot and see what the errors were) and c) easily restart/continue the automations (i don't want the emails to re-trigger in this example)

    MOST IMPORTANT - an admin should be able to administer/fix these automations for all users. It is simply bad design to "assume" that all sales users have the knowledge (or care) to manage their own automations. The best case scenario would be to have a set of "team" or "shared" automations and "individual" automations - that would give the best of both worlds; but it is probably unnecessary as most sales teams will have one person design the automations rather than expecting each rep to manage their own.

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