New Outlook no longer has 'folders'...
For Contact sync, in Pipedrive you can select with all your contaacts, or a 'folder' subset. This made sense in the old outlooks, but the new outlook no longer has folders. The main way now is Categories (or tags).
How, if possible, does one focus the contact sync when the folders option is no longer available. Pipedrive doesn't seem to pick up on the Category (tag).?
Answers
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Hello,
My name is Hélio, and I’m part of the Pipedrive support team.
I recommend reaching out to us directly through our official support channel, as this may require some troubleshooting. This will allow us to investigate further and determine how we can best assist you with your question.
To get in touch with our support team, click on the question mark in the top right corner of your Pipedrive account and click Talk to us! You will also see your support chat history if you have previously reached out to support.
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Hi @Helio. Not sure this is a troubleshooting thing, more a lack of necessary feature given how Outlook works now. Trying to see if there is a workaround, or better way…
Unless, in your view, this should be working via Categories/Tags, in whch case, then yes…can troubleshoot. Please confirm…
If anyone else has any ideas or hacks, welcome the inputs!
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Our contact sync is not yet built to work like this and we do not, yet, have workarounds. Nevertheless, I will submit this as feedback internally to our Product Manager.
The best way to stay updated on new features is to follow the "What's new" section in the Pipedrive community here. You can also follow our blog and subscribe to our newsletter. You can do both here.
Let me know if you have any other requests or anything else I can help with in the meantime.
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