Some emails sent through automations links to deal, but others do not

MM Real Estate
MM Real Estate Member Posts: 2 NEW MEMBER
edited December 17 in Workflow Automation #1

My automations are sending emails to contact of a deal in pipeline. Mail is sent and it's linked to contact.

Problem is that in history of deal sometimes I see email and sometimes I do not.
I checked deals and contacts, and can not find any pattern why is this happened. I also checked support page with title "Why are my emails not automatically linked to my deals?", and can not link this problem to any of conditions linked there.

I saw that some others customers reported same problem:
https://community.pipedrive.com/discussion/14162/do-emails-sent-through-automations-get-assigned-to-a-deal

Any help?


Thank you,
MM Real Estate

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Answers

  • Helio
    Helio Pipedrive Team Posts: 85 PIPEDRIVE TEAM
    Fourth Anniversary 10 Comments 5 Likes Name Dropper
    #2

    Hello @MM Real Estate

    I hope you are doing well today.

    My name is Hélio and I am part of the support team at Pipedrive.

    My suggestion here is that you open a chat with us so that we can help you get to the bottom of this.

    To get in touch with our support team, click on the question mark in the top right corner of your Pipedrive account and click Talk to us! You will also see your support chat history if you have previously reached out to support. 

    Screen+Capture+on+2021-06-03+at+17-20-31.gif?expires=1734527700&signature=4c8a26526d0ffab20b8a819b5b227f85820a20e388cd736b8c58bab4a170e7e7&req=dyQiE8h%2Bn4ddFb4f3HP0gBSt1MvLRo6DlarsA%2B%2B0Ci%2F6%0A

    We look forward to hearing from you!

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