Phone system integration

noa

Hi,I connected our phones system to Pipedrive and within few min i had a lot of records in Pipedrive..
It's a new account so so "persons" in PD yet..

How do you guys handle it?
Where do you place the "no-asnwer"? and "call cancelled" and even the answered.. ?
it will fill up the pipeline with records very fast..

Thanks

Manuel Oliveira

Hi @noa you can use activities such as a “call” activity where you note the call’s outcome. If it’s easier in your case, you can even create different custom types of “call” activity. You can find out more about activities here.