Flagging/Labeling of emails

Bernd Auer www.pd-experts.com

It would be great if you could flag or label emails.

If you communicate a lot with your customer, it is really hard to find the important information in the deal history, especially if you search in deals from colleagues. I can find my own mail in GMail, but if I don't have access to the mailbox, it's almost impossible to find the right information. With a label or a flag you could mark the important mails and in a perfect world you could filter them.

As a workaround you could of course put the important passages as a note, but the other way would be better.

Mike van der Valk

Thanks for sharing @Bernd Auer 😊the team has received your feedback and will take a look!

Kevin Carney

Mike van der Valk said:

Thanks for sharing @Bernd Auer 😊the team has received your feedback and will take a look!

Is this feature available?

Mike van der Valk

Mike van der Valk said:

Thanks for sharing @Bernd Auer 😊the team has received your feedback and will take a look!

Unfortunately not @Kevin Carney it's on the backlog of ideas but hasn't been prioritised at this moment in time.

Riccardo_39897

I am not sure if @Bernd Auer was talking about gmail labels or any other labelling system within Pipedrive, however my concern is specifically about the labels I used to create in Gmail.

Is there any way to assign/create a given gmail label in Pipedrive and synchronize with Gmail account?

 

 

Quentin Clément de Colombières

Totally agree with Bernd. Being able to flag and filter important emails would be great

Bradley Spurr

+1

I have two use cases for this: 

1) Tagging key emails, as mentioned; but also, 

2) Segregating conversations within a deal. Deals consist of external conversations with the prospect but also internal conversations with partners and collaborators. Tagging and filtering threads would be helpful.

Lucie Gutfreund

Mike van der Valk said:

Thanks for sharing @Bernd Auer 😊the team has received your feedback and will take a look!

Mike when will this be looked into? It's been two years since flagged above and it would be appreciated if a useful feature could be brought forward. Thank you

James Harper

Mike van der Valk said:

Thanks for sharing @Bernd Auer 😊the team has received your feedback and will take a look!

Amen. 

Mike van der Valk

Mike van der Valk said:

Thanks for sharing @Bernd Auer 😊the team has received your feedback and will take a look!

@Lucie Gutfreund and @James Harper I'm very sorry but after checking in with the team they shared this is on the backlog still and there are currently technical works planned to make sure the sync itself performs better. After that we can think again on improving the functionality. I've made sure this one will be considered for sure but can't promise anything on timelines unfortunately  

David Smart

I also think this is a big area for improvement. I simply need to be able to flag an email to revisit in the future without either a) creating a separate activity called 'follow up on email' or b) leaving pipedrive to flag the email in gmail / outlook.  

Craig Harris

I too feel constrained by this lack of functionality to flag emails . I am keen to use Pipedrive emails as my only email provider and work from the interface, but I find not being able to flag emails and get back to items I have read but cant action immediately a big problem. It means I have to run another email which is the opposite of a good workflow. Hello @Mike van der Valk - it has been another year since the last discussion of this. Is there any progress? @Bernd Auer www.pd-experts.com @David Smart @James Harper @Quentin Clément de Colombières @Bradley Spurr @Riccardo_39897 @Lucie Gutfreund

Also the new message appearing at he bottom of the email thread is a pain as you read from the top. Lots of scrolling required.