AI-first strategy for 2025 is not what I expected from Pipedrive
The announcement of the next webinar about 2025 strategy for Pipedrive (Reimagining your CRM experience with AI) is bad news to me. Am I alone to be concerned about an AI-first strategy?
I don't activate any AI features because I chose Pipedrive for EU data storage and treatment while Pipedrive AI features are based on OpenAI, an American based company. As a EU citizen, recent political directions of the USA confirm me that I don't want to share any sensitive data outside Europe.
Furthermore, I am not a big fan of integrated AI features. By reading "AI-first strategy", I am worried that Pipedrive team will not be very innovative outside AI features, and it is sad while Attio and Hubspot has a more diversified strategy.
I am looking forward to listening Pipedrive team in few days at the webinar to know if I need to find a Pipedrive alternative soon or if finally Pipedrive stay Pipedrive : focusing on easy (and powerful) customization and integration to adapt easily the CRM to our business-specific needs.
Answers
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This is a concern for me as well. I do not need any sort of AI for my business and I feel they have focused from their core product development to implementation of AI. I have felt this much of 2024 already and to see the AI First announcement I worry I will have to abandon this CRM.
I feel Pipedrive is better for small teams and AI is a more a enterprise level need. It's clear they are shifting focus to large enterprise clients and leaving us small businesses behind.1 -
I agree, and have switched these functions off. After testing some, I am also not really impressed with what the AI does. I may not make the best use of it, but the pre-generated replies are bland and irrelevant. I've never had the need to use the email summary, but I may be alone in this. Would love to hear if others find this useful.
My preference would be for pipedrive to focus more on the automations, so that someone who wants to, can integrate pipedrive easier with OpenAI (or Mistral)'s API.
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Yes an API for Smartdocs is what's needed the most for me.
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Agreed. I hope Pipedrive reconsiders this focus. I gave AI a chance but it did not add value to my workflow.
Pipedrive has been great for my companies however there is still a lot to be desired with its core functionality and options.
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I love AI and love the power of it. However, focussing on integrating AI into Pipedrive I think is a mistake. Clickup has done the same thing and it's driving me crazy. The AI tools they are building aren't useful and I'm concerned this focus could bloat the software and make it harder to use.
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They must focus on fixing what is not working and finish the other features they started instead of giving us a poor AI. I don't understand their vision.
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As artificial intelligence is becoming more and more applicable in various products such as CRMs like Pipedrive. The big question or issue is how and why it is being implemented. In AI iplementation Pipedrive should focus on how the users can maximize their customer information in their Pipedrive database. Pipedrive filter are good in filtering data.
However, there is tons of unorganized and categorized data in notes, activities, documents etc. which is hard or almost impossible to sort out with current means. This is where the real value of AI comes to play: mining the data from these sources and helping the users to generate output that is concise, informative and makes sense.
I don't care about AI that presents possible apps to use or any other "fun" stuff. These do not enable me to generate value to my organization.
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