Need help with email templates

Heidi G
Heidi G Member Posts: 2 NEW MEMBER
edited February 7 in Business Talk #1

Hello. Not sure how this works but seeking help with a current issue. I have email templates created, my email is synced, but for some reason, today, I'm unable to link my templates to an email when I'm in an owner's profile. Is anyone else having the same issue, please let me know how to fix. I also realized I have no access to add an email subject line either.

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Answers

  • Helio
    Helio Pipedrive Team Posts: 122 PIPEDRIVE TEAM
    Fourth Anniversary 100 Comments First Answer 5 Likes
    #2

    Hello @Heidi G,

    I hope you are doing well today!

    Could you try following the steps in this article to see if it helps resolve the issue?

    Troubleshooting: Pipedrive Web App

    If this does not help, please reach out to us through our official support channel so that we can look into this a little bit closer with you.

    To get in touch with our support team, click on the question mark in the top right corner of your Pipedrive account and click Talk to us! You will also see your support chat history if you have previously reached out to support. 

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