Partner Program Team: How do I find the referee emails to start the implementation?
We now have a new source of Pipedrive leads who became paying subscribers directly via our referral link (previously, they typically signed up through Calendly with us). We need to reach out to them and launch the implementation package[1] as a result of signing up with us. How can I find the email of a company that purchased the subscription through us?
Screenshot attached.
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Answers
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Hi @mac@datomni.com I have forwarded this question to our partners team, and will provide an update as soon as I have more details.
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Hi @mac@datomni.com!
Thank you for pointing out this issue to us, and apologies for the inconvenience.
We found that that specific datapoint (customer email) is not syncing to the PRM, when it should be. We have raised a request for the engineering team to fix this as soon as possible. My team will reach out to you as soon as we make progress.
In the meanwhile, there is another way for you to see who are the customer emails that signed up with your promolink. Just follow this step by step: In your Pipedrive account, go to Partner tools> referrals. Then , in the referrals dashboard you will be able to see any of the customer email in the "View details"section.
On another note, if you need to reach out to us just go to your Pipedrive account> Quick help (?) > Chat with Pipedrive, and we will be happy to assist you!
We will reach back to you, and I hope I could help in the meantime.
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Thanks @Jéssica Gomes. I believe the dashboard will pull in fresh February referrals in March. At least, that's how it worked for us in the past. I've already found them through LinkedIn, but it's definitely something that needs to be fixed for the future.
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Hey @Jéssica Gomes., I have another request regarding the partner program, but I’d like to contact the partner team directly. Could you share the best email to reach them? I tried partners@pipedrive.com, but haven’t heard back.
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Hi, @Manuel Oliveira how do I get in touch directly with the Pipedrive partner team?
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Hi, @Manuel Oliveira do I get in touch directly with the Pipedrive partner team?
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Hi @mac@datomni.com a member of the partner team will reach out to you directly if they haven’t already, and confirm how partners can now get in touch with the team.
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Hey @Manuel Oliveira still waiting. It's been a month and a long journey through the partner email, the chatbot, the community forum, the partner manager, and back to the community forum. I'm wondering if someone could take 5 minutes to focus on this issue for us. I'm especially curious about this, given that we've generated high five figures in revenue for Pipedrive over the years.
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Hi @mac@datomni.com ,
We’ve been in touch about this issue, but I haven’t heard back from you. I understand that the support request is related to a disagreement with the commissions received, but I would appreciate more information. Could you please reply to my last email with more details about the issue so that I can support you further? Thank you in advance for your cooperation.
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Thanks, @Ana Neno!
I appreciate this. I initially thought I had only received an automated response (since it came from the Pipebot email), so I ignored it because it never solved my problem before.
Anyway, I just replied.Thanks,
Mac0
