My "Add to Klenty" button disappeared under Contacts/People

brianh
brianh Member Posts: 2 NEW MEMBER
edited February 24 in Apps and Integrations #1

I typically add my contacts in bulk to an email campaign by clicking multiple people and under the 3 dots on the top right I "add to klenty cadence". I logged in this Monday and the entire thing disappeared. I can still add individuals to a klenty cadence if I click on each individual profile but that will take too long for me to do when I'm sending out larger volumes. Anyone else dealing with this? It is making me look into Reply.io since this is a serious change in functionality.

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Answers

  • Helio
    Helio Pipedrive Team Posts: 137 PIPEDRIVE TEAM
    Fourth Anniversary 100 Comments First Answer 5 Likes
    #2

    Hello there,

    I hope you are doing well today!

    I understand how frustrating this might be. The Klenty app (link) is actually developed by Klenty, not Pipedrive, so it may be best to reach out to their support team to understand what might have changed.

    That said, I’d recommend trying a few quick troubleshooting steps first—uninstalling and reinstalling the integration, as well as clearing your cache and cookies, to ensure everything runs smoothly. If that doesn’t resolve the issue, Klenty’s support team should be able to clarify any changes and whether they can be reverted.

    Let me know if I can help in any other way!

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