Meeting scheduler - overbook

Basia
Basia Member Posts: 2 NEW MEMBER
edited March 7 in Campaigns and Email Marketing #1

I have a linked Google calendar in my Pipedrive account. It wants to use the Meeting scheduler. Unfortunately, it is possible for someone to book an appointment in the calendar, even though I have another event at that time. Can't this be fixed?

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  • Tony Xavier
    Tony Xavier Pipedrive Team Posts: 213 PIPEDRIVE TEAM
    Third Anniversary 25 Answers 100 Comments 25 Likes
    #2

    Hello @Basia,

    There are certain things you can check to ensure your availability is accurately reflected in the meeting scheduler:

    1. Please make sure two-way calendar sync is enabled and confirm whether all the activities in your Google calendar are visible in the Pipedrive calendar.
    2. Most importantly, please make sure you set all the activities' statuses to "Busy" instead of "Free" on Google Calendar.

    If you have taken these steps and if the issue is still occurring, please contact our support team with some examples (your Pipedrive calendar showing all the activities) and the link to the schedular link so our team will be able to help you further.

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