Re-enabling Auto Reply reception

Paper Marketing
Paper Marketing Member Posts: 6 NEW MEMBER
First Comment
edited March 17 in Ideas and Product Feedback #1

We used to regularly cleanse our data by removing people from our database who had set up auto replies if they had left their role. But now for some reason Campaigns has chosen to filter out auto responses so we are unable to do this.

It would be of great value to our business to have them back or at least have the option to opt in or out if it works for other businesses.

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  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,421 COMMUNITY MANAGER
    1000 Comments Fourth Anniversary 250 Likes 25 Answers
    #2

    Hi @Paper Marketing this is due to an update that was done some time ago, and auto-replies are no longer received via the campaigns sender address. Your feedback has been forwarded to our product team.

  • Paper Marketing
    Paper Marketing Member Posts: 6 NEW MEMBER
    First Comment
    #3

    Yes I have mentioned this several times to support and they said they will pass it on and suggested I raise it here too. It is vital for us and I am very keen to see this change reversed please.

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