Onboarding for Free Trial and Post-commitment
Just finished my onboarding call following subscribing to Pipedrive's entry level.
I first completed a multi-week free trial, and through all, I read everything I could get my hands on to ease my learning curve.
It was only after the onboarding call today that I got (or saw or noticed) the pdf Administrator's Tool guide. I would have LOVED to have this right up front with my trial welcome message. Too much time has passed for me to remember if it was offered and I missed it. But as I said, it's my habit to dig into all onboarding and knowledge shares for a new platform; always a worthy time investment.
So. That's my suggestion: Put that guide front and obvious center for the trial or first subscription - whichever comes first. Wouldn't hurt to repeat sharing it between trial and subscription.
Thanks!