Are Pipedrive Campaign Analytics correct?

PPearcey
PPearcey Member Posts: 2 NEW MEMBER
edited April 23 in Campaigns and Email Marketing #1

Hi,

I'm seeing numbers in the analytics for my campaigns which seem a bit unusual. For instance, in most recent someone opened and clicked 29 times apparently, another clicked 10 and lots of ones around that number. Previous ones have had numerous people supposedly clicking 10+ times.

For the record, it's highly unlikely this would be the case - there's only 4 or 5 things in those emails you may click at most, assuming you wanted to read every single thing!

It seems really high, so I'm wondering if it's an issue with the reporting or something?

Anyone else see anything like this?

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Answers

  • Helio
    Helio Pipedrive Team Posts: 172 PIPEDRIVE TEAM
    Fifth Anniversary 100 Comments First Answer 5 Likes
    #2

    Hello @PPearcey,

    I hope you are doing well today!

    We are not aware of any issues right now, but we would be more than happy to take a deeper dive into this with you.

    Can you open a chat with our support team, so that we can gather more information and check what is happening?

    To get in touch with our support team, click on the question mark in the top right corner of your Pipedrive account and click Talk to us! You will also see your support chat history if you have previously reached out to support. 

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