Can viewing an email that is synced to PD by another user increase the open count?

StephenC

If a Pipedrive user sends an email with tracking turned on to a single recipient (from Pipedrive) and it is synced to Pipedrive, when other PD users view the email does it increment the open count?

Nikolai Sokolov

yes, the counter increments with every open, no matter who opens the email.

StephenC

Even if they open the "email" item on a contact record inside of Pipedrive as a Pipedriver user?

Nikolai Sokolov

no, that wouldn't trigger it as far as I can tell. but opening in outlook / mail app will certainly do.