Can I trust Pipedrive Email Marketing Reports?

Ajibola
Ajibola Member Posts: 4 NEW MEMBER
First Comment
edited May 5 in Campaigns and Email Marketing #1

I just realised irregularities and abnormalities in Pipedrive email marketing reports. The report comes back each time to say some recipients clicked a link 21 times or opened the mail 10 times. I did a test with my colleague and sent a mail campaign with 7 ( seven) links, he opened the mail once and clicked on each link once. I looked at the reports again and Pipedrive says the email was opened 4 times, with the links clicked 17 times.

What could be the reason for the errors in email marketing report on pipedrive? This is the way we score leads and prospects with whatever we are pushing out with the email campaihgn to our database.

Can someone help please?

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Answers

  • Helio
    Helio Pipedrive Team Posts: 172 PIPEDRIVE TEAM
    Fifth Anniversary 100 Comments First Answer 5 Likes
    #2

    Hello @Ajibola,

    I hope you are doing well today!

    I can see you already opened a chat with our support team, which is being worked on at the moment. Hopefully, through this chat, you will be able to better understand what is happening and why it is happening 🙏🏼

  • Ajibola
    Ajibola Member Posts: 4 NEW MEMBER
    First Comment
    #3

    Hi, the response i have had back is not in anyway helpful. I am really disappointed at the feedback Pipedrive has provided so far for a complaint that has stayed active since last week. It seems Pipedrive email marketing reports is not authentic. This raise question about the need to continue with Pipedrive

  • Helio
    Helio Pipedrive Team Posts: 172 PIPEDRIVE TEAM
    Fifth Anniversary 100 Comments First Answer 5 Likes
    #4

    I understand where you are coming from.

    I can see the team is still looking into this. Hopefully we will have more positive news for you, moving forward.

  • Maggie Chopp
    Maggie Chopp Member Posts: 4 VERIFIED MEMBER
    First Comment
    #5

    Has this gotten any traction? I've noticed discrepenancies in the reporting also and don't feel 100% about migrating all our campaign efforts to PD.

  • Margarida F
    Margarida F Pipedrive Team Posts: 16 PIPEDRIVE TEAM
    Third Anniversary 10 Comments First Answer Name Dropper
    #6

    Hi @Maggie Chopp

    I'm sorry to hear you noticed inconsistencies in Campaigns reporting.

    Could you please contact our Support team and share the details about this situation you're reporting? This way, our team can investigate your case specifically and better help!

    Our team will do its best to assist!

    Thank you!

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