BCC Mail not working

David Goy
David Goy Member Posts: 2 VERIFIED MEMBER
Third Anniversary Photogenic
edited July 2022 in Sales CRM #1

Hey all,

I have a question/problem. Maybe you guys know how to solve it. 

Problem: In the past I clicked on a contact email in my Pipedrive, a new email opened an automatically put the BCC deal address in my mail. 

But since yesterday the BCC mail is missing. I have the essential package. 

Do I need the adjust settings? 

Comments

  • Mike van der Valk
    Mike van der Valk Pipedrive Team Posts: 3,063 PIPEDRIVE TEAM
    2500 Comments Fifth Anniversary 100 Likes 5 Answers
    edited July 2020 #2

    Hi @David Goy as far as we're aware nothing changed here. I'd like to recommend you to reach out to our support team via support@pipedrive.com or the in-app chat so they can see what might be going on there. Sorry for the inconvenience!

  • David Goy
    David Goy Member Posts: 2 VERIFIED MEMBER
    Third Anniversary Photogenic
    edited February 2022 #3

    Great - I just saw it works again. seemed to be a tiny bug or something. Now everything looks fine again. Thanks :)

  • Mike van der Valk
    Mike van der Valk Pipedrive Team Posts: 3,063 PIPEDRIVE TEAM
    2500 Comments Fifth Anniversary 100 Likes 5 Answers
    edited July 2020 #4
    David Goy said:

    Great - I just saw it works again. seemed to be a tiny bug or something. Now everything looks fine again. Thanks :)

    Great to hear, sorry about the hiccup!

  • Ramon_899
    Ramon_899 Member Posts: 18 VERIFIED MEMBER
    Fourth Anniversary 10 Comments Photogenic
    #5

    Hello, I have the same problem..

    From my PC but also front the app, before when I click on the email I send from spark or gmail and automatically put the bcc deal address in my email. Now I need to do this manually what make me los a lot of time and is not worth working in this way, I am losing too much time.

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