Sent emails not appearing in People "Done" list

David Panitch
David Panitch Posts: 2
edited July 23 in Sales CRM #1

When I send an e-mail from Pipedrive it doesn't appear in the People contact Done area. Sometimes it appears hours or days later, but not always. Is there a setting that I am missing? Older emails are populating in that same area that were originally sent via Outlook. 

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  • Boris Tsibelman
    Boris Tsibelman Community Driver Posts: 1,037
    1000 Comments Second Anniversary Combo Breaker Photogenic
    edited July 2020 #2

    Can you show me a screenshot of what page you are referring to? 

  • David Panitch
    David Panitch Posts: 2
    edited February 24 #3

    Here is the page (I click on Contacts, then search for the Person, then click on the Person) where I was expecting to see the email that I sent on July  17 from Pipedrive and my contact's response on July 28 that appeared in my Office 365 email inbox. Thanks, David

    image
  • Mike van der Valk
    Mike van der Valk Posts: 4,387 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited July 2020 #4

    Here is the page (I click on Contacts, then search for the Person, then click on the Person) where I was expecting to see the email that I sent on July  17 from Pipedrive and my contact's response on July 28 that appeared in my Office 365 email inbox. Thanks, David

    image

    Hi @David Panitch is it in your inbox in Pipedrive though? You can perhaps check if it was connected on a different deal/contact? Sometimes it happens there are duplicate contacts in the system, you can then simply merge those and emails will show up on the merged contact.