Sent emails not appearing in People "Done" list

David Panitch

When I send an e-mail from Pipedrive it doesn't appear in the People contact Done area. Sometimes it appears hours or days later, but not always. Is there a setting that I am missing? Older emails are populating in that same area that were originally sent via Outlook. 

Boris Tsibelman

Can you show me a screenshot of what page you are referring to? 

David Panitch

Here is the page (I click on Contacts, then search for the Person, then click on the Person) where I was expecting to see the email that I sent on July  17 from Pipedrive and my contact's response on July 28 that appeared in my Office 365 email inbox. Thanks, David

Mike van der Valk

David Panitch said:

Here is the page (I click on Contacts, then search for the Person, then click on the Person) where I was expecting to see the email that I sent on July  17 from Pipedrive and my contact's response on July 28 that appeared in my Office 365 email inbox. Thanks, David

Hi @David Panitch is it in your inbox in Pipedrive though? You can perhaps check if it was connected on a different deal/contact? Sometimes it happens there are duplicate contacts in the system, you can then simply merge those and emails will show up on the merged contact.