Duplicates created upon any email sent out of gmail

Isa Almy
Isa Almy Posts: 7

Hi there! I have new duplicates of contacts already in the system created daily. I believe this happens with any email address that comes into my gmail. So anytime one of my Contacts from Pipedrive sends me an email. 

Any incoming call I have from Cloudtalk also creates a new contact. 

I would like to stop both of these things, please let me know if this is possible! Thank you 

-Isa 

Comments

  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited August 2020 #2

    Hi @Isa Almy !

    I'm sorry to hear you're having this trouble. It sounds like more of a technical issue, so I recommend you reach out to our Support team so they can help you troubleshoot and understand what the root cause it, so they can help you fix it. Thank you!