Duplicates created upon any email sent out of gmail

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Isa Almy
Isa Almy Member Posts: 3
First Comment
edited July 2022 in Apps and Integrations #1

Hi there! I have new duplicates of contacts already in the system created daily. I believe this happens with any email address that comes into my gmail. So anytime one of my Contacts from Pipedrive sends me an email. 

Any incoming call I have from Cloudtalk also creates a new contact. 

I would like to stop both of these things, please let me know if this is possible! Thank you 

-Isa 

Comments

  • Inês Batata
    Inês Batata Posts: 2,059 PIPEDRIVE TEAM
    5 Likes First Anniversary First Answer Name Dropper
    edited August 2020 #2
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    Hi @Isa Almy !

    I'm sorry to hear you're having this trouble. It sounds like more of a technical issue, so I recommend you reach out to our Support team so they can help you troubleshoot and understand what the root cause it, so they can help you fix it. Thank you!