Group email stuck in outbox

Gino Vacca
Gino Vacca Posts: 4
edited July 2022 in Sales CRM #1

It says "Sending in Progress" and "Queued". but will not send - I tried deleting and trying again + restarting. I have used group emailing successfully in the past (yesterday). Thanks  

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  • Jake Quaid
    Jake Quaid Posts: 1
    edited September 2020 #2

    I'm having the same problem right now. No answer from customer service either.

  • Gino Vacca
    Gino Vacca Posts: 4
    edited August 2020 #3
    Jake Quaid said:

    I'm having the same problem right now. No answer from customer service either.

    Thanks for letting me know it's not just me! I appreciate it. 

  • Gino Vacca
    Gino Vacca Posts: 4
    edited August 2020 #4

    Interestingly enough, my outbox just emptied. Hopefully it was addressed at PD. Thanks again.

  • Inês Batata
    Inês Batata Admin Posts: 2,917
    2500 Comments Third Anniversary 5 Likes First Answer
    COMMUNITY MANAGER
    edited June 2022 #5

    Hi @Gino Vacca and @Jake Janssen , we're sorry to hear you had this inconvenience. 

    This was due to a momentary incident that occurred in our system yesterday and everything should be working normally now.

    @Jake Quaid I checked internally and saw that my colleague David from Support has been in touch with you. Please let him know if you're still having any kind of problem, which shouldn't happen. Thank you for your patience and our apologies for any disruption caused!

  • Audrey Anderson
    Audrey Anderson Posts: 3
    edited February 2022 #6

    I'm having this issue this morning. Is there still a problem?

     

  • Diana_221
    Diana_221 Moderator Posts: 41
    10 Comments Pipedrive Team
    CUSTOMER SUPPORT
    edited January 2021 #7
    Audrey Anderson said:

    I'm having this issue this morning. Is there still a problem?

     

    Hello Audrey!
    ​This is Diana from Pipedrive Support Management Team - nice to meet you :)

    We had a short incident with email sending, about one hour ago. It should be solved by now, apologies for the inconvenience. If it persists, we may need to look into that more closely, so please reach out to our support team. You can do so through the chat on the question mark (top right corner) or through [email protected]pipedrive.com

  • Cecilia Zolezzi
    Cecilia Zolezzi Posts: 1
    edited September 2021 #8

    im having this problem!

     

  • Megan Draper
    Megan Draper Posts: 1
    edited March 2022 #9

    I realize this discussion is 2 years old however I'm now having this issue.

  • Kreete K
    Kreete K Moderator Posts: 294
    100 Comments 5 Answers Second Anniversary 5 Likes
    CUSTOMER SUPPORT
    edited March 2022 #10
    Megan Draper said:

    I realize this discussion is 2 years old however I'm now having this issue.

    Hi Megan! 

    Sorry to hear that you are facing this problem. We are not facing a general issue at the moment, so please reach out to our support team via in-app chat or email [email protected] so they could investigate this exact case further. Thank you!

  • Angela Andonopoulos
    Angela Andonopoulos Posts: 1
    edited July 2022 #11

    Hi, I've just signed up to Pipedrive and am loving everything else so far - except now I'm also having this issue with group emails stuck in the outbox. Any help to get the emails out to recipients would be great :)

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