BCC email not properly assigned to organization or person

Jos Nefkens
Jos Nefkens Posts: 1
edited July 24 in Sales CRM #1

I have problems with the functionality to add emails to an organisation or contact automatically.  So I add the "BCC email address" to an email to a prospect, who's email address is registered in pipedrive . But the email is not always shown in the organization or the individual, and is stuck in the generic email function and thus not assigned. Any ideas  what I do wrong?

Comments

  • Mike van der Valk
    Mike van der Valk Posts: 4,290 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited September 2020 #2

    Hi @Jos Nefkens 

    This shouldn't happen. If a contact person has an email address linked to their profile and you send an email to that address it should show up in their detail page and on the detail page of the organization that person is linked to.

    Perhaps it's easiest to reach out to our support team via the in-app chat or [email protected] so they can help you troubleshoot and understand what is happening.