HELP ! Big problem and big question !

Jordane Richter
Jordane Richter Posts: 17
edited July 27 in Sales CRM #1

Hello.

We recently changed our sales process and created a new pipeline to reflect those changes.

We deleted the old pipeline (on the 7th of August), and thus all the related "Deals". 

Those deals are now "orphans" of pipeline. And those deals had a status "won" or "lost" and are now "deleted". (And thus, don't appear anymore on our statistics).

 

What we would like to do is : 

  • restore those deals (so their status is not deleted anymore)
  • have them keep their old status "won" or "lost" and the specific date associated (at the time)

Another simple solution would just be remove the last action of those deals (which is "deleted")

Can someone help us ? 

 

Thanks in advance ! 

 

Comments

  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited September 2020 #2

    Hi @Jordane Richter , I'm sorry to hear you're having this trouble.

    To recover your deals, please reach out to our Support team, who will help you: How can I contact Pipedrive Support?

    For urgent or technical issues Support is always the most adequate and quickest channel of communication, as Community is more focused on exchanging knowledge, experiences and ideas. Thank you!