Office 365 Sync and Junk (Spam) emails

Igor Abade
Igor Abade Member Posts: 5 VERIFIED MEMBER
edited July 2022 in Sales CRM #1

Hi folks!

Why is it that Pipedrive is syncing all the junk I receive?

Notice those spam emails in my Junk Mail ("Lixo Eletrônico" in Portuguese) folder?

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Here they are in Pipedrive's Inbox, in all their spammy glory :-)

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Am I missing something? Currently I have it set to "sync all email folders" - but I'd expect Pipedrive to be clever enough not to sync the Spam folder...

Do I really need to choose the folders to sync instead, so that I can pick "all but Junk Mail"? It's doable, but can be a a hassle for those used to archiving email in subfolders - I'd need to keep coming back and adding newly created folders...

Thoughts?

 

Cheers,
    Igor

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Comments

  • Mike van der Valk
    Mike van der Valk Pipedrive Team Posts: 3,063 PIPEDRIVE TEAM
    2500 Comments Fourth Anniversary 100 Likes 5 Answers
    edited February 2022 #2

    Hi @Igor Abade 

    In case you haven't already done so, could you please reach out to our support team about this via the in-app chat or support@pipedrive.com it looks like something is misbehaving, sorry about that!

  • Igor Abade
    Igor Abade Member Posts: 5 VERIFIED MEMBER
    edited September 2020 #3
    Mike van der Valk said:

    Hi @Igor Abade 

    In case you haven't already done so, could you please reach out to our support team about this via the in-app chat or support@pipedrive.com it looks like something is misbehaving, sorry about that!

    I haven't but I'll do so. Thanks, @Mike van der Valk !

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