About the BCC-Mail function

Milad Papahnbehbahani

• About the BCC-Mail function: If I send an email (with companyname@pipedrivemail.com in BCC) to somebody who is a contact in PD, but not a deal, why does the email not appear in the contact side of the person? (And is it normal that it takes some time – it’s a bit irritating, especially for people who are new with Pipedrive.)It just shows up in my PD-Mail folder, but not in the contact itself. Is this a bug or a permanent situation? We are not a classical sales team and not every contact is a lead, therefore its important to us to know if we can still safe mails to contacts, without them being a Deal.

Vladimir Dubakin

Thank you for bringing that up, Milad!

Hope your day is going well?

The first thing to check would be this setting: https://sharing.pipedrive.com/ezAJ7f

If the "Automatically link emails with deals" setting is on - but, after forwarding emails using Smart BCC - the emails still do not get linked - please reach out to support@pipedrive.com or in-app chat.

And our specialists will troubleshoot and look into the issue.

Thank you in advance

Kind regards,

Vladimir

Milad Papahnbehbahani

Hi Vladimir, 

thanks for the response, I already sent it to one of your colleagues, he told me to post it here  

Looking forward to the solution. Thanks

Vladimir Dubakin

I see, Milad! 

Unfortunately I do not find any  recent conversations opened with support thus cannot review them to see how the troubleshooting did go.

Can you please reach out via in-app chat or support@pipederive.com so that our Customer service Experts can help?

Thank you  in advance,

Kind regards,

Vladimir