Email body content not visible.

Adam Baker
Adam Baker Posts: 7
edited July 24 in Sales CRM #1

Hi all, I can't seem to get onto the chat function, so thought I would try out the community, so don't let me down! ;-)  For some reason, emails that I can see in a linked deal are showing up with the basic details, but when I expand the screen to read the email, there is no content in the body.  I know that the content is there as it is in my Gmail.  Is anyone else having similar issues?  Is this just me or a Pipedrive problem?  Thanks in advance!

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Comments

  • Mike van der Valk
    Mike van der Valk Posts: 4,376 PIPEDRIVE PRODUCT MANAGER
    2500 Comments 25 Likes Second Anniversary First Answer
    edited April 29 #2

    @Adam Baker I've reached out to our support team to try to contact you via chat and otherwise email on this. Sorry for the inconvenience and do let the community here know afterwards what the problem was please ;) 

  • Luís Rosa
    Luís Rosa Posts: 2
    Pipedrive Employee
    edited February 24 #3

    Hi Adam!

    Hope you are well, Luís here at Pipedrive Support Team :).

    I would like to apologise for the inconvenience this is causing and I've reached you directly to see if we can sort this out! 

  • Adam Baker
    Adam Baker Posts: 7
    edited March 2020 #4

    Hi Adam!

    Hope you are well, Luís here at Pipedrive Support Team :).

    I would like to apologise for the inconvenience this is causing and I've reached you directly to see if we can sort this out! 

    Hi Luis, thanks for the fast reply! how are you reaching out to me?  Email, chat, etc?  I have not received any notifications.

  • Luís Rosa
    Luís Rosa Posts: 2
    Pipedrive Employee
    edited March 2020 #5

    Hi Adam!

    Hope you are well, Luís here at Pipedrive Support Team :).

    I would like to apologise for the inconvenience this is causing and I've reached you directly to see if we can sort this out! 

    Hi Adam,

    I've sent a direct message through Pipedrive :D

  • Mike van der Valk
    Mike van der Valk Posts: 4,376 PIPEDRIVE PRODUCT MANAGER
    2500 Comments 25 Likes Second Anniversary First Answer
    edited February 24 #6

    @Adam Baker I've heard from @Luís Guerreiro Rosa that all is sorted now. Glad all worked out and sorry for the inconvenience.

  • Adam Baker
    Adam Baker Posts: 7
    edited March 2020 #7

    @Adam Baker I've heard from @Luís Guerreiro Rosa that all is sorted now. Glad all worked out and sorry for the inconvenience.

    All good Mike, not sure what the problem was, but Luis fixed it straight away without very little delay!  Love your work!