Pipedrive Mail: Sender ID is "email adress" instead of "first name last name"

Agathe Martinot
Agathe Martinot Posts: 1
edited July 27 in Sales CRM #1

Hello everyone, whenever I send an email from Pipedrive Mail, the recipient sees my email address instead of "First Name Last Name", happens for some people in my team as well. Does not happen when the email is sent via Gmail. (Illustration in cc) Have you had this pb ? Do you know how to fix it ?

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As seen in the Gmail Inbox on the recipient side
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Email sent with Gmail as seen on the recipient side
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Email sent via Pipedrive as seen on the recipient side

 

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