Pipedrive Mail: Sender ID is "email adress" instead of "first name last name"

Agathe Martinot

Hello everyone, whenever I send an email from Pipedrive Mail, the recipient sees my email address instead of "First Name Last Name", happens for some people in my team as well. Does not happen when the email is sent via Gmail. (Illustration in cc) Have you had this pb ? Do you know how to fix it ?

As seen in the Gmail Inbox on the recipient side

Email sent with Gmail as seen on the recipient side

Email sent via Pipedrive as seen on the recipient side

 

Mike van der Valk

@Agathe Martinot sorry about that and thanks for writing here. Please reach out to our support team via the in-app chat or support@pipedrive.com

Our team can actually help you alter the "sent from" name when sending emails in Pipedrive.