Pipedrive Mail: Sender ID is "email adress" instead of "first name last name"

Options
Agathe Martinot
Agathe Martinot Member Posts: 1
edited July 2022 in Sales CRM #1

Hello everyone, whenever I send an email from Pipedrive Mail, the recipient sees my email address instead of "First Name Last Name", happens for some people in my team as well. Does not happen when the email is sent via Gmail. (Illustration in cc) Have you had this pb ? Do you know how to fix it ?

image
As seen in the Gmail Inbox on the recipient side
image
Email sent with Gmail as seen on the recipient side
image
Email sent via Pipedrive as seen on the recipient side

 

5f69bb4380dae545bf5ea53f_23259.png
5f69bb43e5ee63564d6a1286_14398.png
5f69bb433d967e76b1848e8f_69281.png

Comments

  • Mike van der Valk
    Mike van der Valk Pipedrive Team Posts: 3,072 PIPEDRIVE TEAM
    First Anniversary 5 Likes 5 LOLs First Answer
    edited September 2020 #2
    Options

    @Agathe Martinot sorry about that and thanks for writing here. Please reach out to our support team via the in-app chat or support@pipedrive.com

    Our team can actually help you alter the "sent from" name when sending emails in Pipedrive.