Support Ticketing Software

Mara Glouberman
Mara Glouberman Member Posts: 1 VERIFIED MEMBER
edited July 2022 in Apps and Integrations #1

Does anyone have Pipedrive successfully integrated with a Customer Success Ticketing software?  If so, which one?

Thank you for any feedback on which ones and how you like them.

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  • Mike van der Valk
    Mike van der Valk Pipedrive Team Posts: 3,063 PIPEDRIVE TEAM
    2500 Comments Fourth Anniversary 100 Likes 5 Answers
    edited October 2020 #2

    @Akshay Gupta I remember you asking about this in the past. Do you have any tips for @Mara Glouberman ?

  • Akshay Gupta
    Akshay Gupta Member Posts: 14 VERIFIED MEMBER
    10 Comments Second Anniversary Combo Breaker Photogenic
    edited December 2020 #3

    Hi @Mara Glouberman ,

    I would like to suggest you using Pipedrive for managing tickets. Data will be centralised and there would be better visiblity and control.

    You can create seperate Pipeline called support and put stages like below. You can also create workflows for auto emails to customers on stage/status changes.

     

    image
  • Akshay Gupta
    Akshay Gupta Member Posts: 14 VERIFIED MEMBER
    10 Comments Second Anniversary Combo Breaker Photogenic
    edited December 2020 #4

    @Mara Glouberman Hi,
    Were you able to find solution to this?

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