Support Ticketing Software

Mara Glouberman
Mara Glouberman Member Posts: 1
edited July 2022 in Apps and Integrations #1

Does anyone have Pipedrive successfully integrated with a Customer Success Ticketing software?  If so, which one?

Thank you for any feedback on which ones and how you like them.

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  • Mike van der Valk
    Mike van der Valk Product Manager Posts: 3,238
    2500 Comments 100 Likes Third Anniversary 5 Answers
    PRODUCT MANAGER
    edited October 2020 #2

    @Akshay Gupta I remember you asking about this in the past. Do you have any tips for @Mara Glouberman ?

  • Akshay Gupta
    Akshay Gupta Member Posts: 14
    10 Comments Second Anniversary Combo Breaker Photogenic
    edited December 2020 #3

    Hi @Mara Glouberman ,

    I would like to suggest you using Pipedrive for managing tickets. Data will be centralised and there would be better visiblity and control.

    You can create seperate Pipeline called support and put stages like below. You can also create workflows for auto emails to customers on stage/status changes.

     

    image
  • Akshay Gupta
    Akshay Gupta Member Posts: 14
    10 Comments Second Anniversary Combo Breaker Photogenic
    edited December 2020 #4

    @Mara Glouberman Hi,
    Were you able to find solution to this?

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