Support Ticketing Software

Mara Glouberman

Does anyone have Pipedrive successfully integrated with a Customer Success Ticketing software?  If so, which one?

Thank you for any feedback on which ones and how you like them.

Mike van der Valk

@Akshay Gupta I remember you asking about this in the past. Do you have any tips for @Mara Glouberman ?

Akshay Gupta

Hi @Mara Glouberman ,

I would like to suggest you using Pipedrive for managing tickets. Data will be centralised and there would be better visiblity and control.

You can create seperate Pipeline called support and put stages like below. You can also create workflows for auto emails to customers on stage/status changes.

 

Akshay Gupta

@Mara Glouberman Hi,
Were you able to find solution to this?