How do you minimize email duplication in activity history?

Mindy Aufderheide
Mindy Aufderheide Member Posts: 2 VERIFIED MEMBER
First Comment
edited July 2022 in Sales CRM #1

How does your team handle the duplication of emails in Pipedrive when several users are CC'd on a single email? We are seeing multiple copies of the same email in  the activity history which is really messy and makes filtering a lot of information much more challenging. Does anyone have any suggestions? Thanks in advance!

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  • Inês Batata
    Inês Batata Posts: 2,027 VERIFIED MEMBER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited February 2022 #2

    Hi @Mindy Aufderheide , I'm sorry to hear you're having this inconvenience.

    This doesn't sound like expected behaviour from the app, so I recommend you reach out to our Support team so they can troubleshoot with you and investigate further. Thank you!

  • Mindy Aufderheide
    Mindy Aufderheide Member Posts: 2 VERIFIED MEMBER
    First Comment
    edited October 2020 #3
    Inês Batata said:

    Hi @Mindy Aufderheide , I'm sorry to hear you're having this inconvenience.

    This doesn't sound like expected behaviour from the app, so I recommend you reach out to our Support team so they can troubleshoot with you and investigate further. Thank you!

    Thanks @Ines. I did reach out them before posting out here. They told me there was no way to prevent this.

  • Andrey Henke
    Andrey Henke Member Posts: 9 VERIFIED MEMBER
    Fourth Anniversary 5 Likes Name Dropper Combo Breaker
    edited February 2022 #4

    Hi @Mindy Aufderheide and @ines.

    We suffer the same pain.

    We work with construct companies as our clients. This companies attend several projects. Our created deals on PD are related to the projects of our clients.

    Some people inside the construct company are prospecting many projects.

    Today, as we see, PD relate all e-mails of a deal with the person we point first as being the client. 

    In case this person have more than one deal, the mess is created.

    It would be much easier if we could do it manually. If manually was an option.

    Regards,

     

  • Inês Batata
    Inês Batata Posts: 2,027 VERIFIED MEMBER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited October 2020 #5
    Andrey Henke said:

    Hi @Mindy Aufderheide and @ines.

    We suffer the same pain.

    We work with construct companies as our clients. This companies attend several projects. Our created deals on PD are related to the projects of our clients.

    Some people inside the construct company are prospecting many projects.

    Today, as we see, PD relate all e-mails of a deal with the person we point first as being the client. 

    In case this person have more than one deal, the mess is created.

    It would be much easier if we could do it manually. If manually was an option.

    Regards,

     

    Hi @Andrey Henke , thank you for your input!

    You can change your email settings in Email Sync > Automatic linking to deals > Link emails manually only.

     @Mindy Aufderheide  maybe this tip can help you too. 🙏

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