email tracking & filing of Subject Line in the email

Paul Benjamin
Paul Benjamin Posts: 1
edited July 24 in Sales CRM #1

Currently this is not done but it would be AMAZING if this could be done, let me explain:

We are an insurance broking business, two email situations apply:

1. We send & receive emails to/from individuals in organisations asking for information, getting information, answering questions, send them quotes, sending them documents – all tracked and filed by Pipedrive – this will be about 30%-40% of total emails for this organisation

BUT

2. We also email insurance companies and service providers, and in return they email us, all related to the ORGANISATION not the individual = this will be about 60%-70% of total emails for the ORGANISATION - this is NOT captured by Pipedrive

We would love to be able capture this 60%-70% of email traffic in Pipedrive, can anybody help?

Gratefully,

Paul 

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Comments

  • Mike van der Valk
    Mike van der Valk Posts: 4,386 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited October 2020 #2

    Hi @Paul Benjamin 

    I'd recommend to create a contact person with the name of the organization on email address [email protected] for example which you can then link to the organization as well. This will make sure everything syncs properly.