Chat tracking

Mika Mäki
Mika Mäki Member Posts: 1
edited July 2022 in Ideas and Product Feedback #1

Is it possible to track PD Chats with Google Analytics?

I use Google tagmanager.

I need to measure my marketing activities ROI in different channels .

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  • Mike van der Valk
    Mike van der Valk Product Manager Posts: 3,239
    2500 Comments 100 Likes Third Anniversary 5 Answers
    PRODUCT MANAGER
    edited February 2022 #2

    Hi @Mika Mäki 

    It's possible in a limited way… you can use LB browser API to track end of conversations (and know if it’s qualified/disqualified), but that’s it and the setup would be a bit more technically challenging.

  • Sam Marra
    Sam Marra Member Posts: 1
    edited March 2021 #3
    Mike van der Valk said:

    Hi @Mika Mäki 

    It's possible in a limited way… you can use LB browser API to track end of conversations (and know if it’s qualified/disqualified), but that’s it and the setup would be a bit more technically challenging.

    Please can you let me know when this has been improved as unable to add it to the site without. Probably the most important thing. Trigger for someone leaving an email address, or phone number.

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