Realtime pop-up of New Deals since UI change

AHP
AHP Posts: 2
edited July 24 in Sales CRM #1

Hi, please could you help? Before the recent UI change, when our receptionist entered a new deal, it would pop up on our screens as soon as she clicked Save. Since the UI change however, this doesn't happen and we have to refresh several times before it appears. Is there any way of having the original functionality please? Thank you

Comments

  • Mike van der Valk
    Mike van der Valk Posts: 4,388 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited November 2020 #2

    Hi @AHP 

    Sorry to hear about that! I'm trying to reproduce this on my end but they do pop up directly. Also in incognito. Perhaps it has something to do with the cookies. Can you clear those and see if it works? 

    If not, then please do reach out to our support chat in the app so they can troubleshoot and solve it with you.

  • Kreg Decker
    Kreg Decker Posts: 1
    edited February 25 #3

    We are getting the same problem.  When any new deal is added or a change is made to a deal, it doesn't show up in the pipeline until we refresh.  It did not always do this.  

  • Mike van der Valk
    Mike van der Valk Posts: 4,388 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited February 2021 #4

    We are getting the same problem.  When any new deal is added or a change is made to a deal, it doesn't show up in the pipeline until we refresh.  It did not always do this.  

    Hi @Kreg Decker is this happening in all browsers with all users? Have you tried clearing cache and cookies? If it's not working out perhaps our support can help you out, sorry about that!