Mailigen - survey questions

SENS
SENS Posts: 7
edited July 24 in Sales CRM #1

Hi there! I'm on the 30day trial, looking forward to use actively email marketing in our company.

For the firs list I created via Pipedrie, I made a survey for our customers to know the NPS (net promoter score)

Unfortunatelly, I found very few formats of questions to include, and there wasn't an option "opinion scale" like this one.

Also, it would be great to have the Spanish language included.

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Comments

  • Mike van der Valk
    Mike van der Valk Posts: 4,381 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited November 2020 #2

    @Gints Branks @Janis Geranins can one of you help here please 🙏🏻

  • Gints Branks
    Gints Branks Posts: 15
    Second Anniversary Pipedrive Employee Photogenic
    edited November 2020 #3

    Hello,

    Thank you for your question! Regarding the NPS format- correct, unfortunately we don't have such a question/answer type. Have you tried using the "Rate answer" question type?  I think that could do the trick to find out a customer's NPS. 

    Here's the article on all the question types-  https://support.mailigen.com/surveys/survey-questions-and-parameters

    Often in email marketing the NPS rating example you've mentioned is created with a clever work-around. Inside the email, the numbers [1]...[10] are separate images, that lead to a different survey. E.g., if a subscriber clicks 1-5 images, the link brings to a "What went wrong?" survey,  6-7 "What could we improve?" survey and 8-10 to a "Write feedback here".

    As for Spanish language- thank you for letting us now, it's in our roadmap to localise and make Mailigen available in Spanish as well. 

    Hope it helps!

    Gints