Mailigen - survey questions
Hi there! I'm on the 30day trial, looking forward to use actively email marketing in our company.
For the firs list I created via Pipedrie, I made a survey for our customers to know the NPS (net promoter score)
Unfortunatelly, I found very few formats of questions to include, and there wasn't an option "opinion scale" like this one.
Also, it would be great to have the Spanish language included.
Mike van der Valk Posts: 4,052edited November 2020 #2
@Gints Branks @Janis Geranins can one of you help here please 🙏🏻0
Gints Branks Posts: 12edited November 2020 #3
Thank you for your question! Regarding the NPS format- correct, unfortunately we don't have such a question/answer type. Have you tried using the "Rate answer" question type? I think that could do the trick to find out a customer's NPS.
Here's the article on all the question types- https://support.mailigen.com/surveys/survey-questions-and-parameters
Often in email marketing the NPS rating example you've mentioned is created with a clever work-around. Inside the email, the numbers ... are separate images, that lead to a different survey. E.g., if a subscriber clicks 1-5 images, the link brings to a "What went wrong?" survey, 6-7 "What could we improve?" survey and 8-10 to a "Write feedback here".
As for Spanish language- thank you for letting us now, it's in our roadmap to localise and make Mailigen available in Spanish as well.
Hope it helps!