Mailigen - survey questions

SENS
SENS Member Posts: 7 VERIFIED MEMBER
First Comment
edited July 2022 in Sales CRM #1

Hi there! I'm on the 30day trial, looking forward to use actively email marketing in our company.

For the firs list I created via Pipedrie, I made a survey for our customers to know the NPS (net promoter score)

Unfortunatelly, I found very few formats of questions to include, and there wasn't an option "opinion scale" like this one.

Also, it would be great to have the Spanish language included.

image
5fb564d1f9a0bb5a90aab3e7_44127.png

Comments

  • Mike van der Valk
    Mike van der Valk Pipedrive Team Posts: 3,065 PIPEDRIVE TEAM
    2500 Comments Fourth Anniversary 100 Likes 5 Answers
    edited November 2020 #2

    @Gints Branks @Janis Geranins can one of you help here please 🙏🏻

  • Gints Branks
    Gints Branks Posts: 12 VERIFIED MEMBER
    10 Comments Second Anniversary Pipedrive Team Photogenic
    edited November 2020 #3

    Hello,

    Thank you for your question! Regarding the NPS format- correct, unfortunately we don't have such a question/answer type. Have you tried using the "Rate answer" question type?  I think that could do the trick to find out a customer's NPS. 

    Here's the article on all the question types-  https://support.mailigen.com/surveys/survey-questions-and-parameters

    Often in email marketing the NPS rating example you've mentioned is created with a clever work-around. Inside the email, the numbers [1]...[10] are separate images, that lead to a different survey. E.g., if a subscriber clicks 1-5 images, the link brings to a "What went wrong?" survey,  6-7 "What could we improve?" survey and 8-10 to a "Write feedback here".

    As for Spanish language- thank you for letting us now, it's in our roadmap to localise and make Mailigen available in Spanish as well. 

    Hope it helps!

    Gints 

This discussion has been closed.

Categories