Very poor customer service & SLA

Stephen_21375
Stephen_21375 Posts: 1
edited July 25 in Sales CRM #1

Hi. I am currently trailing Pipedrive and had some questions regarding the Advance Subscription. I was waiting for an operator for around 50 minutes then it was taking at least 10-15 minutes to get the most simple questions answered. really disappointed. 

Regards

Stephen.  

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Comments

  • Diana_221
    Diana_221 Moderator Posts: 45 PIPEDRIVE CUSTOMER SUPPORT
    10 Comments Pipedrive Employee
    edited November 2020 #2

    Hey Stephen,
    ​This is Diana from Pipedrive Support Management Team - nice to meet you :)

    I am sorry to hear your feedback. I was able to track your conversation and can confirm what Rafael said, as we are indeed experiencing a high volume of conversations which results in longer waiting times. We are working in order to assure this waiting time is reduced and back to normal. Please bear with us and rest assured we will always respond to your queries.