Zoom Meeting Integration: Line Break Bug

I've installed the Zoom Meeting integration. It works very similarly to Pipedrive's Scheduler tool, but there seems to be a bug in the email it sends after a meeting is booked. The message a contact receives with the Zoom invitation details has all the line breaks removed and looks like one giant run-on sentence.

I've tried modifying the text that is sent in the preview, but this doesn't seems to help. I suspect some function is removing these characters from the text.

Here is what my Outlook Mac client renders (redacted):

 

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Comments

  • Clarissa Silvino
    Clarissa Silvino Moderator Posts: 99 PIPEDRIVE CUSTOMER SUPPORT
    100 Comments Pipedrive Employee
    edited February 24 #2

    Hey Kelly, thank you for reaching!

    Can I kindly ask you to reach out to our Support team? This seems to be odd and it would be good to have an investigation in place, so our Support can help you out.

    Thanks!

  • Kelly Franznick
    Kelly Franznick Posts: 10
    edited December 2020 #3

    Hey Kelly, thank you for reaching!

    Can I kindly ask you to reach out to our Support team? This seems to be odd and it would be good to have an investigation in place, so our Support can help you out.

    Thanks!

    That is where I started. I find that some social pressure can help Pipedrive escalate these bugs.

  • Clarissa Silvino
    Clarissa Silvino Moderator Posts: 99 PIPEDRIVE CUSTOMER SUPPORT
    100 Comments Pipedrive Employee
    edited December 2020 #4

    Hey Kelly, thank you for reaching!

    Can I kindly ask you to reach out to our Support team? This seems to be odd and it would be good to have an investigation in place, so our Support can help you out.

    Thanks!

    Thank you @Kelly Franznick! I see one agent from our team is checking your case and this is the best way to go, as we need to troubleshoot to investigate more after.

  • Kelly Franznick
    Kelly Franznick Posts: 10
    edited December 2020 #5

    Hey Kelly, thank you for reaching!

    Can I kindly ask you to reach out to our Support team? This seems to be odd and it would be good to have an investigation in place, so our Support can help you out.

    Thanks!

    I was told by the support team that they "have submitted your feature request". Getting an email in a readable format is a missing feature, and not a bug? I love Pipedrive, but this got an eye roll from me.

  • Clarissa Silvino
    Clarissa Silvino Moderator Posts: 99 PIPEDRIVE CUSTOMER SUPPORT
    100 Comments Pipedrive Employee
    edited December 2020 #6

    Hey Kelly, thank you for reaching!

    Can I kindly ask you to reach out to our Support team? This seems to be odd and it would be good to have an investigation in place, so our Support can help you out.

    Thanks!

    Hello @Kelly Franznick, once again, thank you very much for bringing this up to our attention.

    I believe there are a miscommunication here, as I understand your point of view and how this seems to be a bug for your, however, after confirming with the Product Manager of this feature, this is something that we haven't added yet - although we do have a task in place to improve the system. 

    As you're adding an information within the notes, something that was 'not meant to be there', there is no formatting added by default - which is what we'll be working soon, but it is not implemented yet. 

    As it is an improvement of a feature, our agent confirmed to you that this is a feature request - which is indeed true, as the expected behaviour of the feature is what was stated before. Our apologies if this was not completely clear before, but I hope it is now.

  • Kelly Franznick
    Kelly Franznick Posts: 10
    edited December 2020 #7

    Hey Kelly, thank you for reaching!

    Can I kindly ask you to reach out to our Support team? This seems to be odd and it would be good to have an investigation in place, so our Support can help you out.

    Thanks!

    Hi @Clarissa Silvino - thanks for the reply. I think what Pipedrive isn't understanding, is that this content isn't a something that I am adding. This is the default behavior of the plugin. If I took an action and added something to a field that didn't retain formatting - I'd totally agree with your perspective. In this case, I simply installed the plugin and used it. The note is added to the event by Zoom/Pipedrive and therefore I expect it to work.