One of my users can't log in how to resend invite?

Tyron Giuliani
Tyron Giuliani Posts: 6
edited July 27 in Sales CRM #1

A user get the following, how can i resend an invite.  their pipedrive is already all set up so i don't want to lose that or have them not connected to it.

 

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Comments

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited December 2020 #2

    Hi @Tyron Giuliani 

    You should be able to re-send it in the settings as shown here: 

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  • Remko Bijker_35600
    edited February 25 #3

    already a user, still has the error

    Not able to resend

     

  • Vladimir Dubakin
    Vladimir Dubakin Ex-Pipedrivers Posts: 101
    Pipedrive Employee
    edited March 2021 #4

    already a user, still has the error

    Not able to resend

     

    Thank you for the comment, Remko!

    Hope you are having a good day.

    If a person is user already - there is no need to send them invites any more!

    They can just try logging in and if that fails - request a password reset 

    To reset your Pipedrive password

    If you are attempting to log in and do not recall your login password, simply click the 'Forgot?' option listed in the password box. If you are currently logged into Pipedrive but still do not recall your current password credentials, you will need to first log out of your account. 

    From there, simply enter your email address, and click Get new password. You will receive a password reset email at the provided email address. 

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    But, if that does not help - please reach out to our support using [email protected] or in-app chat!

    Have a fantastic day meanwhile,

    Kind regards,

    Vladimir