Chatbot generated lead from what page?

Wolfgang Maier
Wolfgang Maier Member Posts: 4
Second Anniversary
edited July 4 in Sales CRM #1

Dear community

Our chatbot works great. One specific Playbook is implemented on several pages of the site. We'd like to learn on which page a lead did convert. Is there any way to measure this? 

Alternatively I have to generate 20 identical playbooks, but with the respective title of each page where it got implemented. Ugly hack. 

Thank you in advance for your ideas!




  • Mike van der Valk
    Mike van der Valk Product Manager Posts: 3,240
    2500 Comments 100 Likes Third Anniversary 5 Answers
    edited February 2021 #2

    Hi @Wolfgang Maier 

    We currently unfortunately don’t track the location of each playbook. The workaround like you said, is to create playbook per page and track the stats on playbook list page for better insights. 

    It will possibly come in the future as there have been more requests about better reports and insights from LeadBooster features. I can't make any promises now but our team is aware of it.

  • Daniel_29404
    Daniel_29404 Member Posts: 9
    edited February 2021 #3

    +1 from me. Webforms, chatbot, and livechat all need to pass the URL they were triggered from in the notes.