new to pipedrive and having trouble sending a group email, when i select all contacts the group emai

Michael Wheatley
Michael Wheatley Member Posts: 1 VERIFIED MEMBER
edited July 2022 in Sales CRM #1
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  • Boris Tsibelman
    Boris Tsibelman Member Posts: 832 VERIFIED MEMBER
    5 Likes Third Anniversary Photogenic First Comment
    edited December 2020 #2

    Try reaching out to support -- support@pipedrive.com

  • Brad Krause_13404
    Brad Krause_13404 Member Posts: 367 VERIFIED MEMBER
    First Comment 5 Up Votes
    edited December 2020 #3

    Are you in the professional plan? Only professional and above support group emailing. Also, I believe it's limited to 100 contacts. Have you selected more than 100?

  • Inês Batata
    Inês Batata Posts: 2,035 VERIFIED MEMBER
    25 Likes Third Anniversary Photogenic Community Manager
    edited December 2020 #4

    Hi @Michael Wheatley , welcome to Pipedrive and to the Community!

    As mentioned above, you must first check if certain conditions are met in order for you to use Group Emailing, check them out here.

    Learn all about any of Pipedrive’s features from our Knowledge Base tutorials in your preferred language and our Academy video courses. Simply search for your topic. 🔍

    If you do meet these conditions but are still having trouble, please reach out to our Support team and they will help you.

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