New Lead in Leads Inbox

Brad Krause_13404
Brad Krause_13404 Posts: 518
edited July 20 in Lead Generation #1

When a new lead arrives in the leads inbox from a web form it appears to be highlighted as new with bold text and a dot next to it if I remember correctly.

Does it hold that new look for each pipedrive user until they view it or when one person views it does it not appear as new anymore for everyone?


  • Mike van der Valk
    Mike van der Valk Posts: 4,290 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited January 2021 #2

    Hi @Brad Krause 

    The seen functionality is not per-user. If one person opens it, it will not be highlighted for anyone else anymore when they come to the leads