New Lead in Leads Inbox

Brad Krause_13404
Brad Krause_13404 Member Posts: 373
5 Up Votes First Comment
edited July 2023 in Sales CRM #1

When a new lead arrives in the leads inbox from a web form it appears to be highlighted as new with bold text and a dot next to it if I remember correctly.

Does it hold that new look for each pipedrive user until they view it or when one person views it does it not appear as new anymore for everyone?


  • Mike van der Valk
    Mike van der Valk Pipedrive Team Posts: 3,072 PIPEDRIVE TEAM
    First Anniversary 5 Likes 5 LOLs First Answer
    edited January 2021 #2

    Hi @Brad Krause 

    The seen functionality is not per-user. If one person opens it, it will not be highlighted for anyone else anymore when they come to the leads