MRR/ Subscription plan needs to be revisited please

The current plan for Monthly recurring revenue (MRR) / Subscriptions seems flawed. 

I have spoken to your support team, and they have enabled the MRR/Subscription beta for each deal. I am not sure what the thought process is here as it does not solve the lack adaptability in the software. 

In the current design of subscriptions, you'd have to manually enter the name, value and duration for every single subscription. So if you have 1 company in a deal and the opportunity is 5 subscriptions, you'd have to have 5 deals (imagine this at scale, or even just 20 opportunities (20 companies x 5 subscriptions = 100 deals). 

This is most certainly a flawed start to a NEED for any CRM. 

What needs to be achieved?

  • Products type - the ability to set a product (and it's price) to its type - Subscription (Monthly/ Annual) or One/Once off Payment (for product or service)
  • Deal value - Ability to know the MRR and OTR (One time revenue) per deal
  • Accounting is seamless - Ability to push products into invoice becomes super simple for MRR and OTR (see here for more details: https://community.pipedrive.com/post/5e722899d3fda86a4885d294)
  • Reporting - Ability to know value of all deals (won, lost, open) for MRR and OTR
  • Reporting - Know which products are driving revenue MRR and OTR

If you make the change that a Product can have a type, everyone wins! You achieve everything that is happening now, more in depth reporting on what you're actually selling on each deal and in totality. 

Question's I foresee:

  1. What if they take 4 of the 5 subscriptions? Pipedrive already shows a change log in values when product are removed. They only need to add reporting (which I assume comes in insights). You can see this in every deal right now, this continues.
  2. Would each deal be an amalgamation of MRR & OTR? No, this needs to be pulled out as two value. Dev needed here but the flow already exists, they just add a filter.

Alternatively, the support team haven't shared the bigger picture and their is more here I cannot see yet?

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  • Mike van der Valk
    Mike van der Valk Posts: 4,381 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited July 1 #2

    Hi @Michael Enslin 

    Thanks for your comments, we're actually in the middle of Beta testing this and developing further. Any feedback to further improve this is more then welcome. Check out more about the test here and feel free to share feedback there or to the email provided in the post as well:
    https://community.pipedrive.com/post/5e786ada26bdd551545ef157

  • Mike van der Valk
    Mike van der Valk Posts: 4,381 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 2020 #3

    Hi @Michael Enslin 

    Thanks for your comments, we're actually in the middle of Beta testing this and developing further. Any feedback to further improve this is more then welcome. Check out more about the test here and feel free to share feedback there or to the email provided in the post as well:
    https://community.pipedrive.com/post/5e786ada26bdd551545ef157

    @Kirill Grebtsov FYI :) 

  • Michael Enslin
    Michael Enslin Posts: 19
    edited April 29 #4

    Thank you @Mike van der Valk 

  • Kirill Grebtsov
    Kirill Grebtsov Posts: 62 PIPEDRIVE PRODUCT MANAGER
    edited February 24 #5

    Thank you @Michael Enslin ! That is a great feedback and many of the things on your list have been on my list too. As ever evolving product that Pipedrive is we're gonna have to iterate on Recurring revenue in coming months. 

  • Michael Enslin
    Michael Enslin Posts: 19
    edited April 2020 #6

    Thank you @Michael Enslin ! That is a great feedback and many of the things on your list have been on my list too. As ever evolving product that Pipedrive is we're gonna have to iterate on Recurring revenue in coming months. 

    Thank you @Kirill Grebtsov, appreciate the time. By the sounds of it, this is your project to oversee and deliver, correct? 

    If so, could you give me any insight into why you're not using the above methodology and rather building a whole new field for this? 

    It just seems you're starting down a new path, completely different to all other CRM's I have looked into, and I cannot understand why. MRR is a huge hole in the current product and the way in which it is recorded will not change (in the foreseeable future), hence my question as to why reinvent the wheel here. 

  • Michael Enslin
    Michael Enslin Posts: 19
    edited February 24 #7

    @Kirill Grebtsov & @Mike van der Valk  - any updates here?

  • Mike van der Valk
    Mike van der Valk Posts: 4,381 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 2020 #8

    @Kirill Grebtsov & @Mike van der Valk  - any updates here?

    @Michael Enslin sorry this slipped through the cracks for me, checking with @Kirill Grebtsov  ;) 

  • Kirill Grebtsov
    Kirill Grebtsov Posts: 62 PIPEDRIVE PRODUCT MANAGER
    edited April 2020 #9

    @Kirill Grebtsov & @Mike van der Valk  - any updates here?

    We're  working on improving experience, once there is something to be shared I will post in the community to invite you and others to explore the update

  • Guilherme Moura_21
    Guilherme Moura_21 Posts: 14
    Second Anniversary Photogenic Pipedrive Employee
    edited April 29 #10
  • Steven Logreira_31
    Steven Logreira_31 Posts: 19
    Second Anniversary Photogenic
    edited April 29 #11

    My client has over 300 subscribers, so the ability to mass edit and set as subscribers would be great. Currently client does not use PD to keep track of money, due to the subscription issue and to edit 300 records manually is not a great use of anyone's time.

    Also adding this to the Zapier integration would be great as a new member is added via Pipedrive  every time they buy from the funnel. So we would still need to do this manually without the Zapier piece.

    Nice to have, but not really "automatable ."  (New word) !!  :)

  • Jan Bons
    Jan Bons Posts: 28
    edited April 29 #12

    Since I have the same problems with my customers (a lot of recurrent income) I would like to stay in the loop as for developments on this topic. 

  • Nima Beheshtian
    Nima Beheshtian Posts: 2
    edited June 2020 #13

    Let's roll this out already. Need it as well. 

  • Mike van der Valk
    Mike van der Valk Posts: 4,381 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited June 2021 #14

    @Nima Beheshtian and others. The team is unfortunately still working on the planned updates to recurring revenue and multiple payments inside Pipedrive but we're making progress. It definitely won't be months of work but still a few more weeks to go.

  • Steven Baltodano
    Steven Baltodano Posts: 7
    edited February 24 #15

    +1 to this recommendation. 
    Also would like to know what happens for example in the case of Churn? How do we stop the reports to still show this client MRR? Do we move the Opp to Close Lost? would data from previous months still show? 

  • Mike van der Valk
    Mike van der Valk Posts: 4,381 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited June 2021 #16

    +1 to this recommendation. 
    Also would like to know what happens for example in the case of Churn? How do we stop the reports to still show this client MRR? Do we move the Opp to Close Lost? would data from previous months still show? 

    @Steven Baltodano I'll pass this comment on to the team as well, hopefully we can make this simple for you in the product.

  • Mathias Brask
    Mathias Brask Posts: 34
    10 Comments Name Dropper
    edited June 22 #17

    Hi @Michael Enslin 

    Thanks for your comments, we're actually in the middle of Beta testing this and developing further. Any feedback to further improve this is more then welcome. Check out more about the test here and feel free to share feedback there or to the email provided in the post as well:
    https://community.pipedrive.com/post/5e786ada26bdd551545ef157

    Mike van der Valk where are we on this?

  • Mike van der Valk
    Mike van der Valk Posts: 4,381 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited July 1 #18

    Hi @Michael Enslin 

    Thanks for your comments, we're actually in the middle of Beta testing this and developing further. Any feedback to further improve this is more then welcome. Check out more about the test here and feel free to share feedback there or to the email provided in the post as well:
    https://community.pipedrive.com/post/5e786ada26bdd551545ef157

    Hi Mathias, unfortunately this work has not been prioritised :( 

  • Diego de Souza
    Diego de Souza Posts: 1
    First Comment Photogenic
    edited November 7 #19

    I really need this as well! We are actually considering moving to another CRM because we can't afford to have no/poor visibility of our main revenue goal: past, acquired, and forecasted MRR!